Resource Call Center for Non-Profits

We’ve got everything you need to keep your non-profit call center running smoothly to better serve your clients.

• Proactive Account Management. We’ll help you follow up with sales leads, follow up on inquiries and referrals, schedule customer appointments, and make welcome and feedback calls.
• Competitive Research. We’ll assist you with secret shoppers and competitive analyses.
• Multichannel Services. We provide email customer service to follow up on requests/responses and email marketing via email blasts. We also provide social media customer services and responses to website inquiries and responses.
• Surveys. We’ll help you assess customer satisfaction, along with quality outcomes and health and safety compliance.
• Reporting Capabilities for Referral Trending and Tracking. We can provide you with valuable information on where your business is coming from.
• Overflow Call Handling Service. We can be the live voice waiting for your callers while your representatives are assisting other customers.
• Lapsed Donor Reactivation Calls. Have a donor you haven’t heard from in a while? Let us connect with them on your behalf.
• Collections and Assisting with Delinquent Customers. Our team is here to help you reach even more potential donors.
• Outbound Calls for Fundraising Campaigns. Streamline your hiring processes by letting us handle the details.
• Reference Checks for Potential New Hires. We can help you take some of the work out of recruitment by phone screening references for potential candidates.