We’ve got everything you need to keep your non-profit call center running smoothly to better serve your clients.
- Proactive Account Management. We’ll help you follow up with sales leads, follow up on inquiries and referrals, schedule customer appointments, and make welcome and feedback calls.
- Competitive Research. We’ll assist you with secret shoppers and competitive analyses.
- Multichannel Services. We provide email customer service to follow up on requests/responses and email marketing via email blasts. We also provide social media customer services and responses to website inquiries and responses.
- Surveys. We’ll help you assess customer satisfaction, along with quality outcomes and health and safety compliance.
- Reporting Capabilities for Referral Trending and Tracking. We can provide you with valuable information on where your business is coming from.
- Overflow Call Handling Service. We can be the live voice waiting for your callers while your representatives are assisting other customers.
- Lapsed Donor Reactivation Calls. Have a donor you haven’t heard from in a while? Let us connect with them on your behalf.
- Collections and Assisting with Delinquent Customers. Our team is here to help you reach even more potential donors.
- Outbound Calls for Fundraising Campaigns. Streamline your hiring processes by letting us handle the details.
- Reference Checks for Potential New Hires. We can help you take some of the work out of recruitment by phone screening references for potential candidates.
Contact us to learn more about our non-profit call center solutions.